Payments may be made with cash, check, money order, credit/debit card. WE DO NOT ACCEPT DEBIT OR CREDIT CARD PAYMENTS BY PHONE IN THE OFFICE. DROP BOX FOR AFTER HOURS PAYMENTS IS LOCATED IN THE DRIVE THRU.

The number to pay by phone is (855) 282-7583. YOU WILL NEED YOUR ACCOUNT NUMBER WHEN PAYING BY PHONE IF YOU ARE UNSURE OF IT, THEN PLEASE CONTACT THE OFFICE OR CHECK YOUR ONLINE PORTAL IF YOU HAVE ONE SETUP. THE NUMBER FOR TECH SUPPORT IS (800) 639-2435 EXT. 3030

You can also pay online and set up Auto-Pay using a debit/credit card by visiting our website at www.woodlawnutility.com IF you choose to setup an online portal you will need your account number and the last name on the account or the service address. If you have issues accessing your online portal, then please contact us here at the office and we will be more than happy to assist you

AUTOMATIC BANK DRAFTS- You can sign up for bank draft at the office, or by printing the form off the website, completing, and returning to the office. It is not required to provide a voided check but is helpful in making sure that your routing and account numbers are correct. We draft every month on the 10th unless the 10th falls on a Saturday, Sunday, or holiday, then it is drafted the following business day. You will still receive a bill but it will state “ PAID BY DRAFT DO NOT PAY”

Fee for using credit/debit cards in office, on the website or over the IVR system are as follows:
Credit/Debit card bill amount:
$000.01-$200.00 $2.50
$201.01-$5000.00 2.75%

Woodlawn Utility District can not activate service in your name without the following items:

• Proof of Ownership (purchase agreement or lease agreement)
• Photo ID
• Receipt of the service fee. Service fees are: $75 for water and $125 for sewer (not all homes have sewer in our district), if your home does have sewer, a service fee of $200 will be required. The service fees are non-refundable, non-transferable. We do not offer credit checks, to waive the fee(s).

Payments that are made by check on termination day or the last day to pay, will be subject to the full bill amount plus a $30 return check fee and a $50 non-payment and service interruption

If service is interrupted for non-payment and you request reconnection after normal business hours, you will be required to pay a $50 after hours fee

If payment is made online, or over the phone and your service has been disconnected please call the office to ensure your service is restored.

Please note there will be a service fee for making payments by credit/debit card online, in-office, or over the phone.

• If you need to disconnect services, please contact us at (931) 552-2921 or utilize the disconnect services option in your customer portal. Please be advised that if services are disconnected prematurely and need to be restored in your name, you will be responsible for the service fees of ($75 for water and $125 for sewer (if applicable).